Either way, the insurance officer first checks the validity of the insurance policy by entering the policy number to the system. In case the client lost the policy number, client’s personal details such as full name, phone numbers, etc can be used to lookup for their insurance policies. Claims may be rejected if the policy number is expired and the client’s personal details cannot be found in the system. After verification of policy number, the officer will retrieve the automobile information, policy coverage, excess fee, etc from the database. At the back end, the policy number is retrieved from the Policy master data which also contains the details of policy coverage and automobile information. Client’s personal details are stored in Customer master data.