type
Post
status
Published
slug
gearbest
summary
category
Business Analysis
tags
Business Process Improvement
date
Dec 6, 2022 05:23 AM
password
icon
Priority
URL
Gearbest_BPI_Analysis
jasonxsiu • Updated Aug 14, 2021
What
This is an analysis for Gearbest's business process which I think it can be redesigned.
What is Gearbest?
Gearbest is one of the biggest e-commerce websites headquartered in China. Its revenue has dropped drastically from 21 million USD in 2018 to 961000 USD in 2020 (Zoominfo, 2020). Therefore, the scope of this analysis is to explain why the root problem is customer service and provide the solution.
- Author:Jason Siu
- URL:https://jason-siu.com/article/gearbest
- Copyright:All articles in this blog, except for special statements, adopt BY-NC-SA agreement. Please indicate the source!
